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MAUI NEW ZEALAND – STANDARD Maui fleet guide 06-07 MOTORHOME RENTAL RATES & CONDITIONS 01 October 2006 - 28 February 2007
Please
note: • Rental basis: per calendar day • Rates and Maui Premium Package are in New Zealand dollars and are subject to change without notice. • Minimum rental period 5 days.
INCLUDED IN RATES:
• Unlimited kilometres • Vehicle insurance (excess applies) • 12.5% GST • Starter Pack • Extra driver fees • Airport transfer on pick-up and drop-off (except Wellington) • Kitchen Kit • Personal Kit • Explore NZ CD • Customer Care 24hr road service helpline (freephone) • Travel Wallet including road maps and travel information • Free Mountain Bike Hire available at selected Top Ten Holiday Parks
MAUI PREMIUM PACKAGE:
The Maui Premium Package of NZ$50 per day (maximum NZ$2,500 per rental) is payable in addition to the daily rental rate.
Inclusions are: • Excess Reduction Option 2 (Nil excess) • Diesel Tax Recovery fee • Wellington & Queenstown Location fees • Child / Booster Seat • Pre-Purchase Gas (PGO) • Picnic Table and Chairs (per person travelling)
* maximum recommended weight for top bed is 80kg FOR TRAVEL 9 October 2006 to 28 February 2007
Minimum hire: 10 Days on all Auckland – Christchurch and Auckland – Queenstown hires for travel 9 October 2006 to 28 February 2007
For longer rentals reduce these rates as follows:
Rental duration Discount * 21-34 days 5% 35-49 days 10% 50-70 days 15% 71-90 days 20%
* These discounts only apply off the 5-20 day rate and do not apply to the Maui Premium Package
ADDITIONAL PRODUCTS & SERVICES To be requested at time of reservation and paid by customer on pick-up: • Picnic Table NZ$22 per rental • Picnic Chair NZ$12 per rental • Child / Booster seat NZ$25 per rental (Not available with Spirit 2 or Spirit 2T/S). • Tent (4 persons) NZ$75 per rental • Camping Pack NZ$20 per day, maximum charge NZ$200 for 2 persons • First Aid Kit NZ$30 for purchase • Souvenir Road Atlas From NZ$10 for purchase • Snow Chains Free of Charge • Mountain Bikes Hire free of charge at selected Top Ten Holiday Parks • Kruse Commentary System NZ$10 per day (3 - 6 days) NZ$8 per day (7+ Days) • PGO – Pre-Purchase Gas Option Spirit 2 NZ$15 per vehicle Spirit 2T/S / Spirit 4 / Spirit 6 NZ$25 per vehicle • PFO – Pre-Purchase Fuel Option Details on request
TERMS AND CONDITIONS This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up or at www.maui-rentals.com. Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.
RENTAL DURATION • Minimum rental period is 5 days. Minimum rental period 10 days for hires between 23 December 2006 and 10 January 2007. Minimum rental period is subject to change during peak periods. • Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. • When a rental moves from one rate season into the next, the calculation is based on both rates. • Special rates are available for rentals of more than 90 days. Discounts available on application only. • Late Pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental. • Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of NZ$150 in addition to the daily rate.
ONE-WAY RENTALS • One-way rentals are available between all branch locations. • A one-way rental fee of NZ$150 is charged for rentals between the North and South Island (and vice versa), where pick-up is between 01 October 2006 and 31 March 2007.
MULTIPLE RENTALS Should a customer have more than one rental, they can be combined to qualify for longer term hire discounts. Campervan and car hire in Australia, New Zealand and South Africa for both Britz and Maui can be combined to qualify if travel is completed within a 3 month period. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui Premium Package will apply. Contact reservations for more information. The one-way fee (if applicable) and charges for additional products and services (refer to page 2) will be charged per vehicle rented.
CHANGE OF DROP-OFF DESTINATION If the customer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to NZ$500 will apply.
RENTAL EXTENSION If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
DIESEL TAX RECOVERY FEE The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometers travelled during your hire. The vehicle rates per 100km are as follows: 2 Berth: Nil 2 Berth (Toilet Shower): NZ$3.20 4 berth: NZ$3.40 6 Berth: NZ$3.70 Rates are subject to Government changes. Note: Diesel Tax Recovery fee is included in the Maui Premium Package
TRANSFERS Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch at their own expense.
FOR YOUR PROTECTION New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$5,000 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve. Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void.
This NZ$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2. Excess Reduction Option 1 Cost per day Excess reduced to NZ$20 (max charge NZ$1,000) NZ$2,500 With Excess Reduction Option 1 the hirer is responsible for the first NZ$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void. Excess Reduction Option 2 Cost per day Excess reduced to NZ$38 (max charge NZ$1,900) Nil With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party. Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void. Note: Excess Reduction Option 2 is included in the Maui Premium Package
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS: Standard Excess, Excess Reduction Option 1 and Excess Reduction Option 2 do not cover: 1) Any water related damage, which includes but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through low plain flooded areas d) beach driving 2) Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance. 3) Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs. 4) The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost. 5) The cost to retrieve or recover a vehicle which has become bogged. 6) The hirer will be responsible for the cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle. 7) Overhead and underbody damage to the vehicle.
VEHICLE SECURITY DEPOSIT On pick-up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the “FOR YOUR PROTECTION” section). If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to the hirer's account immediately. If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500 payable by cash, Traveller's Cheques or credit card. If paid by credit card an imprint of the renter's card will be taken. If Excess Reduction Option 2 has been taken the Security Deposit is NZ$220 payable by cash, Traveller's Cheques or credit card. If paid by credit card an imprint of the renter's card will be taken.
In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit card voucher will be returned to the hirer. Stringent ‘cash qualification' conditions apply to any security deposit that may be paid by cash. For security purposes, Maui recommends the use of credit cards. The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol, diesel and LPG gas). Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges, which will be advised upon return of the vehicle. We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.
CREDIT CARDS If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card and Mastercard (2% surcharge applies to American Express)
INFRINGEMENTS We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.
LICENCE A full resident country drivers licence, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.
AGE RESTRICTIONS Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
KITCHEN AND PERSONAL KIT One Kitchen Kit (tea towel, crockery, cutlery, cooking utensils) and Personal Kits for the number of clients travelling (towel, pillow, pillowcase, duvet, bed sheet) for all motorhomes are included in the daily rental rate at no extra cost.
ROAD RESTRICTIONS Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula) and Tapu-Coroglen Road (Coromandel Peninsula). Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
CUSTOMER CARE ON-ROAD ASSISTANCE Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period. Please contact us on freephone: North Island: 0800 651 080 South Island: 0800 304 304
REPAIRS Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.
CANCELLATION FEE The cancellation fees are: • If cancelled up to 21 days prior to pick-up No Fee • If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental • If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental • If cancelled on day of pick up or No-Show 100% of Gross Rental • If vehicle is returned early for any reason whatsoever No refund available
IMPORTANT Maui reserves the right to refuse any rental at its discretion.
ANIMALS No animals are permitted in our vehicles, excluding guide dogs.
PERSONAL AND COMPANY CHEQUES Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
DISCLAIMER Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
BRANCHES Auckland, Christchurch, Queenstown, Wellington. • Auckland, Wellington and Christchurch: Daily from 0800 to 1730hrs, closed Christmas Day. • Queenstown: Daily from 0800 to 1730hrs in the summer months, daily from 0800 to 1700hrs in the winter months. Closed Christmas Day
Pick-up and/or drop-offs in Queenstown and Wellington incur a NZ$100 fee (same city pick-up and drop-off, one fee applies). Note: These fees are included in the Maui Premium Package
NOTE Terms and Conditions and Rates are governed by the complete “Rental Agreement” as provided at time of check-out.
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