Motorhomes/Campervans  

MAUI NEW ZEALAND

MOTORHOME RENTAL CONDITIONS

01 April 2004 - 31 March 2005

INCLUDED IN RATES

•  Vehicle insurance (excess applies)

•  Airport transfer on pick-up and drop off

   (except Wellington)

•  Extra driver fees

•  Kitchen kit and personal kit

•  Pre-Hire Cleaning fees

•  24 hrs roadservice helpline (tollfree)

•  12.5% GST

•  Starter Pack

•  Travel Wallet including road maps and travel information

RATES EXCLUDE

•  All Excess Reduction Options (see below)

•  Diesel tax recovery fee (see below)

•  Rates are subject to change without notice

INCLUDED IN INCLUSIVE COMPONENT

(additional NZD51.00 per day, maximum NZD2550.00 per rental)

As per above but also includes -

•  Excess Reduction Option 2 (Nil excess)

•  Diesel Tax Recovery fee

(Click here to download spec sheet for all vehicles: Pdf format)

TERMS AND CONDITIONS

Following is a summary of some of the Rental Conditions. For full detailed Conditions refer to the Conditions schedule in the Rental Agreement. Please note all prices quoted are in New Zealand dollars. Rates and Conditions quoted in are subject to change without notice.

RENTAL DURATION

When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.

•  Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.

•  Special rates are available for rentals of more than 50 days. Discounts available on application only.

•  Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

ONE-WAY RENTALS

One-way rentals are available between all branch locations. A One-way rental fee of NZ$150 is charged for rentals between the North and South Island (and vice versa), where pick up is between 01 October 2005 and 31 March 2006.

One way pickups or drop offs in Queenstown and Wellington incur a NZ$100.00 fee (same city pickup and drop off fees also apply)

Diesel Tax Recovery Fee

The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.

The vehicle rates per 100km are as follows:

2 Berth:                                                      Nil

2 Berth (Toilet & Shower)                      NZ$ 2.47

4 Berth:                                                      NZ$ 2.84

6 Berth:                                                      NZ$2.99

Rates are subject to Government changes.

Note: Diesel Tax Recovery fee is included in the Inclusive component .

BRANCH hours for pick-up and drop-off

Auckland, Christchurch, Queenstown.

Auckland and Christchurch: Daily from 0700 to 1800hrs, closed Christmas Day.

Queenstown: Daily from 0800 to 1800hrs, closed Christmas Day.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.

(Late returns will be charged on a per day basis)

AIRPORT CONCESSION FEE

An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick up fee of NZ$12 will apply for all hires with pick up at Queenstown airport. This surcharge is payable to Maui directly upon collection of the vehicle.

WELLINGTON

Maui are able to accommodate pre-arranged pick-up and drop-offs at our Wellington agency if required (on request only). For all pick-ups in Wellington a charge of NZ$50 will apply. For all drop-offs in Wellington a charge of NZ$50 will apply.

TRANSFERS

Maui provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch.

FOR YOUR PROTECTION    

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for   the damage to the vehicle or to the property of a Third Party.   The hirer is responsible for the first NZ$5,000 (‘the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage).

The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.   The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party.   Please note that Third Party Claims can take months to resolve.

Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void.

This NZ$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1

Cost per day                                           Excess reduced to

$20 (max charge $1,000)                     $2,500              

With Excess Reduction Option 1 the hirer is responsible for the first NZ $2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.   This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

Cost per day                                           Excess

$38 (max charge $1,900)                     Nil

With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party. Please see the ‘Exclusions' section below, whereby all Excess Reduction cover will be made void.

Note: Excess Reduction Option 2 is included in the Inclusive component.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:

1. Standard Excess, Excess Reduction Option 1 and Excess Reduction Option 2 do not cover any water related damage, which includes but is not limited to:

              a) any vehicle submersion

              b) creek or river crossing

              c) driving through low plain flooded areas

              d) beach driving

2. Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.

3. All Excess Reduction is void if the terms of the Rental Agreement are breached.   The hirer will be responsible for the total cost of any damage.   This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

4. Standard Excess, Excess Reduction Option 1 & 2 does not cover the incorrect use of fuel (fuel being diesel or petrol).   The hirer will be responsible for any associated cost.

5. The Hirer will be responsible for the cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.

6. The hirer will be responsible for the cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

VEHICLE SECURITY DEPOSIT

On pick up of the vehicle, a Vehicle Security Deposit is payable.   The amount is determined by the Protection Package selected (refer to the FOR YOUR PROTECTION” section).   If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500 payable by cash, Traveller's Cheques or credit card. If paid by credit card, authorisation will be gained for the NZ$2,500 Security Deposit. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is NZ$220 payable by cash, Traveller's Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.   In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit card voucher will be returned to the hirer.

INFRINGEMENTS

We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and Mastercard.  

LICENCE

A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.

AGE restrictions

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

MULTIPLE RENTALS

Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Campervan and car rentals in Australia, New Zealand and Southern Africa, for both Britz and Maui, can be combined to qualify if travel is within a 3 month period.

e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick ups and drop offs on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge.

The One Way Fee (if applicable) and charges for additional hire equipment (tables, chairs, baby seats) and additional extras (PGO, PCO etc) will be charged per vehicle rented.

KITCHEN AND PERSONAL KIT

One kitchen kit (crockery, cutlery, cooking utensils) and personal kits for the number of clients travelling ( towel, pillow, pillowcase, duvet, bed sheet, tea towel) for all Motorhomes is included in the daily rental rate at no extra cost.

CHANGE OF DROP OFF DESTINATION

If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 may apply.

RENTAL EXTENSION 

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.

Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

on-road assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Please contact us tollfree on:

North Island: 0800 651 080

South Island: 0800 304 304

REPAIRS

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE

The cancellation fees are:

•  If cancelled   up to 21 days prior to pick-up                                      No Fee

•  If cancelled from 21 to 7 days prior to pick-up                             20% of total rental cost

•  If cancelled 6 to 1 days prior to pick-up                                           50% of total rental cost

•  If cancelled on day of pick up or No-Show                                    100% of total rental cost

•  If vehicle is returned early for any reason whatsoever   No refund available

IMPORTANT

Maui reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer

ADDITIONAL EQUIPMENT

To be requested at time of reservation:

•  Picnic Table                                        NZ$   22 per rental          

•  Picnic Chair                                        NZ$   12 per rental

•  Picnic Umbrella                                  NZ$ 22 per rental

•  Picnic Pack                                          NZ$ 11 per rental

•  Child / Booster seat                           NZ$   25 per rental

•  Tent (4 persons)                                 NZ$   75 per rental

•  Vagabond Pack                                 NZ$   20 per day, maximum

                                                                   charge NZ$200 for 2 persons

•  Mobile Phones                                   details on request

•  Snow Chains                                      Free of charge

To be requested and paid by customer on pick up:

•  PGO – Pre-Purchase Gas Option          

Spirit 2 / Spirit 2T/S                                               NZ$15 per vehicle

Spirit 4 / Spirit 6                                                     NZ$25 per vehicle

•  PFO – Pre-Purchase Fuel Option            details on request

NOTE

TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.